Privacy Policy

Introduction

MSI Security ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website msi-security.com or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or request a quote
• Subscribe to our newsletter
• Communicate with us via phone, email, or chat
• Become a customer and enter into a service agreement

This information may include your name, email address, phone number, company name, address, and details about your security needs.

Information Collected Automatically

When you visit our website, we automatically collect certain information to improve your experience and our services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent on pages, and traffic sources.
• Google Search Console: We monitor search performance to improve our content and help you find relevant information.
• Meta Pixel (Facebook): We use Meta Pixel to measure the effectiveness of our advertising and deliver relevant ads to interested audiences.
• Google Ads: We use Google Ads conversion tracking to measure advertising performance and optimize our marketing efforts.

This data may include your IP address, browser type, device information, pages visited, referring URLs, and interaction patterns on our site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill service requests
• Send you relevant information about our services
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Deliver targeted advertising to interested audiences
• Comply with legal obligations

Customer Relationship Management

We use HubSpot as our customer relationship management (CRM) platform to manage customer communications and service delivery. Your information stored in HubSpot is protected by industry-standard security measures, including encryption in transit and at rest, secure access controls, and regular security audits. Our backend repository and integrations with HubSpot are secured with additional authentication and access restrictions.

We Do Not Sell Your Data

MSI Security does not sell, rent, or trade your personal information to third parties. We only share your information with service providers who assist us in operating our business (such as our CRM platform), and these providers are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements (Meta Pixel, Google Ads)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale of personal information (note: we do not sell personal information)

To exercise any of these rights, please contact us using the information below.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. As stated above, MSI Security does not sell personal information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: